Cancellation & refund policy:
All tours are non-refundable if cancelled by clients within 14 days of the tour date. Cancellations must be notified in writing. Please note the client may also incur cancellation fees in respect of any third party suppliers already booked by Lanzarote Outdoors S.L relating to the particular booking in question. Clients shall automatically receive a full refund on the credit or debit card used to purchase such tour. Please allow 7-10 business days for the credit to post to your account. No refunds will be made to a client who fails to show up for a tour departure at the designated time and place, or who leaves, or otherwise does not use all the services scheduled to be provided by Lanzarote Outdoors S.L. If you are on a cruise ship and the ship cannot dock for whatever reason, meaning that your pick-up time is missed, a full refund will be issued. Under these circumstances please contact us as soon as possible to advise that you will not make your pick up time. When processing cancellation refunds any changes in the prevailing foreign exchange rate since the booking date will be at the cost of the client.
Cancellation by Lanzarote Outdoors S.L.:
In the unlikely event of a tour being cancelled by Lanzarote Outdoors S.L. for any reason, we will make every effort to reschedule the tour and if not possible we will offer a tour credit or offer a full refund.
Changing a booking:
We will make every effort to arrange any changes you request after the booking has been confirmed; however any changes to dates or times are subject to availability and may incur an administration charge of Eur 10 per person.
Our tour is not suitable for children under 12 years of age and alcohol will not be served to clients under 18 years of age.
Lanzarote Outdoors S.L. holds public liability insurance. We also strongly recommend that our overseas clients purchase comprehensive travel insurance.
Updating of Terms and Conditions:
Lanzarote Outdoors S.L. reserves the right to update these terms and conditions. It is your responsibility to be familiar with these terms and conditions when making your booking.